Product quality and performance

Testing lab offers external service

Product quality and customer service are critical to our business and we are devoting an increasing amount of resources to these areas to improve performance and to ensure products are made to the highest standards.

 We have a national UKAS-accredited testing laboratory at Chipping Sodbury which delivers accurate and consistent analysis of concrete, aggregates and asphalt and is now providing a service for external customers.

We have introduced ‘best agent’ call identification in our customer service centres to direct calls to the most appropriate agent, and we have made improvements to our order and despatch systems to ensure customers receive the right products at the right time and are invoiced correctly.

Our aim is to grow a loyal customer base, generate repeat business, and eliminate complaints by delivering the highest levels of product quality and service.

We continue to invest in development of new products, either working with external partners or the HeidelbergCement Technology Centre in Germany.

Target: Reduce production waste by getting it right first time