Quality processes and systems
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Our vision:
A robust integrated management system (IMS) firmly established at the core of our drive to deliver improvements in compliance, competency and sustainable performance.
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Objectives:
Embed the IMS management programme as the umbrella for all our sustainability objectives and develop the system to link with other corporate functions (eg finance and HR). Maintain certification to OHSAS18001, ISO14001, ISO9001, ISO 50001 and BES6001.
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Action plan:
Maintain the IMS in all operations and provide a consistent framework of system, corporate and operational procedures; complete and maintain training records on the learning management system (LMS); deliver the Right first time campaign to improve product quality and customer service.
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2020 target:
Maintain and improve performance in all areas.
Systems
Systems underpin performance
We continue to develop our integrated management system (IMS), which encompasses safety, health, environment and quality and provides a consistent set of corporate and operational procedures which are regularly reviewed and updated. Read more
Product quality and performance
Testing lab offers external service
Product quality and customer service are critical to our business and we are devoting an increasing amount of resources to these areas to improve performance. Read more
